Spokes Privacy Policy

Spokes respects your preferences concerning the collection and use of your information. The following Privacy Policies are tailored for the different ways your customer information is managed.

Your end users' personal information typically shows up on Spokes platform in a few different ways:

  • Customer Usage Data: Communications-related personal information about your end users, like your end users’ phone numbers for number-based communications show up in our systems when you use or intend to use this information to contact your end user through the use of our products and services.
  • Customer Content: Your end users' transactional information may show up in our system as provided by you to provide context to the number-based communication through the use of our products and services

When Spokes processes Customer Content, we generally act as a processor. When we process Customer Usage Data, we act as a processor in many respects, but we may act as a controller in others. For example, we may need to use certain Customer Usage Data for the legitimate interests of billing, reconciling invoices with telecommunications carriers, and in the context of troubleshooting and detecting problems with the network.

We use Customer Usage Data and Customer Content to provide services to you and to carry out necessary functions of our business as a communications service provider. We do not sell your end users' personal information and we do not share your end users' information with third parties for those third parties’ own business interests.

When you sign up for a Spokes account, we ask for certain information like your contact details and billing information so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on Spokes makes requests to our APIs. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.

Spokes will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask Spokes to delete specific personal information from your Customer Account Data, we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, or conducting required audits.

You can make various choices about your Customer Account Data through the account portal, such as accessing it, correcting it, deleting it, or updating your choices about how it is used, when you log into your Spokes account or through the marketing preferences center. Any other requests about your data you cannot make through these self-service tools, you can request by emailing hello@joinspokes.app